Terms and Conditions

Last updated: February 12, 2026

These Standard Terms & Conditions (“Terms”) govern the provision of services and the use of our website located at www.hub9.co.uk (the “Site”) by Hub 9 Group Limited (“we”, “us”, “our”, “Designer”). By accessing the Site, requesting a quote, signing a proposal, statement of work (“SOW”), or otherwise engaging our services, you (“Client”, “you”) agree to be bound by these Terms together with any applicable Proposal or SOW (collectively, the “Agreement”).

1. Services 1.1 We will provide creative services (“Services”) as described in the written Proposal, SOW, email confirmation, or other mutually agreed document (“Project Documentation”). Services may include (without limitation) branding, visual identity, UI/UX design, website design & development, motion graphics, 3D, illustration, art direction, content strategy, and related digital creative work. 1.2 Any changes to the scope must be agreed in writing (email is sufficient). Additional work outside the original scope may be subject to a change order and additional fees.

2. Fees, Payment & Expenses 2.1 Fees are stated in the Project Documentation (fixed fee, time & materials, phased, retainer, or other). Unless otherwise stated, 50% of the total fee is due upon acceptance / commencement, with the balance payable in agreed milestones or upon completion. 2.2 All invoices are due within 30 days of the invoice date. Late payments accrue interest at 1.5% per month (or the maximum rate allowed by law). 2.3 You are responsible for reimbursing pre-approved out-of-pocket expenses (stock imagery/licenses, fonts, hosting, domain registration, travel, printing proofs, etc.) plus any agreed markup. 2.4 All fees exclude VAT/sales tax, which will be added where applicable.

3. Intellectual Property & Ownership 3.1 Upon full payment of all fees and expenses due under the Agreement, we assign to you all right, title and interest in the Final Deliverables specifically created for your Project (the “Final Works”), excluding:

• any pre-existing materials, tools, templates, code libraries, design systems, or proprietary techniques owned by us (“Designer Tools”);
• third-party materials (stock photos, fonts, plugins, frameworks, etc.) — these are licensed to you per the third-party terms. 3.2 We retain ownership of all Designer Tools and grant you a non-exclusive, perpetual, worldwide, royalty-free license to use them solely as incorporated in the Final Works for the Project. 3.3 We retain the right to showcase the Project (including in portfolios, websites, social media, awards submissions, etc.) unless otherwise agreed in writing. 3.4 Preliminary concepts, sketches, mood boards, discarded directions and working files remain our property and are not licensed or assigned to you.

4. Client Responsibilities 4.1 You will provide timely feedback, content, assets, approvals, access credentials, and other materials reasonably requested (“Client Content”). 4.2 You represent that all Client Content is owned by you or properly licensed and does not infringe third-party rights. 4.3 Delays in providing feedback, content or approvals may delay the Project timeline and may result in additional fees.

5. Approval & Revisions 5.1 The number of rounds of reasonable revisions is stated in the Project Documentation (typically 2–3 major rounds). Additional revisions may incur fees at our then-current hourly rate. 5.2 Final approval is deemed given if no written objections are received within 5 business days after presentation of a deliverable marked “final” or “for approval”.

6. Cancellation & Termination 6.1 Either party may terminate for material breach (with 10 business days to cure, if curable). 6.2 If you cancel or terminate without cause: (a) you forfeit any deposit; (b) you pay for all work completed plus 30% of remaining unbilled fees (kill fee); (c) you pay all expenses incurred. 6.3 Upon termination, we will deliver work-in-progress in its current state; no further revisions or support are provided unless separately agreed.

7. Warranties & Limitation of Liability 7.1 We warrant that Services will be performed in a professional and workmanlike manner consistent with industry standards. 7.2 Except as expressly stated, all warranties are excluded to the fullest extent permitted by law. 7.3 In no event will either party’s aggregate liability exceed the total fees paid under the relevant Project. Neither party is liable for indirect, consequential, special, punitive or lost-profits damages.

8. Indemnity You agree to indemnify and hold us harmless from claims arising from: (a) your breach of these Terms; (b) Client Content; (c) your use of the Final Works after we have delivered them.

9. Confidentiality Each party will keep the other’s confidential information (pricing, business strategies, unreleased creative, etc.) confidential and not disclose it except as required by law.

10. Website & Portfolio Use 10.1 The Site and all content (except Client-specific Final Works) remain our property or licensed to us. 10.2 You are granted a limited, non-transferable license to view and use the Site for personal, non-commercial purposes.

11. Force Majeure Neither party is liable for delays or failures caused by events beyond reasonable control (natural disasters, war, pandemics, government orders, internet outages, etc.).

12. Governing Law & Dispute Resolution These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Miscellaneous 13.1 These Terms (together with the Project Documentation) constitute the entire agreement and supersede prior understandings. 13.2 No amendment except in writing signed by both parties (email sufficient for minor scope/fee changes). 13.3 If any provision is held invalid, the remainder remains enforceable.

By engaging our services or continuing to use the Site, you acknowledge that you have read, understood, and agree to these Terms.

Questions? Contact us at info@hub9.co.uk

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